Basic Troubleshooting

This basic troubleshooting provides you with a general guide to assist you to fix issues (start with the most general and often the most obvious problem with the Vpass Enterprise Dashboard.

  • If you encounter any issues while using the Vpass Enterprise Dashboard, the following are a few steps of basic troubleshooting that you can perform as a quick fix to the problem:

    1. Refresh the page and wait for the web page to finish reloading completely.
    2. Log out of the Vpass Enterprise Dashboard and try logging in again.
    3. Close and re-open the web page (https://dashboard.vpass.my).
    4. Clear your browser’s cache and reload the web page (https://dashboard.vpass.my).
    5. Disconnect and reconnect to your Wi-Fi to ensure you are connected to a stable internet connection.

If you continue to experience further issues, we advise you to reach out to our customer support through the Bubble chat on the main FAQ page and the Duty Manager will attend to you as soon as possible.