Error messages, what user is expected to do?

There are 2 common error messages that users may experience. The solution is provided to help users to solve the issues.

White Error Page

Error Message 1

If you happen to encounter the Whitelabel Error page after trying to access the Vpass Enterprise Dashboard, you may follow the following steps to solve the issue:

  • Click on the address bar and type in the web page https://dashboard.vpass
  • After being redirected to the Login page, click on the “Login with Vpass” button
  • If you have already logged in, it will automatically redirect you to the Enterprise Analytics page

Widget Error: Type Error: Cannot set properties of undefined (setting’_options’)

Error Message 2

You may need to refresh the page (https://dashboard.vpass) and wait for the whole web page to finish loading properly.